It has become pretty common for Windows Messenger users to come across a particular message that the application is unable to connect and that users may be better off retrying connection some time later. This would normally take place when users are attempting to log onto the messenger application. The error code for this problem is 80048820 and the extended error code is 80048416. The good news is that there are ways to get over this issue but prior to discussing the ways; it is of utmost importance to find out what actually causes the issues to occur in the first place.
Well, some possible causes of such an issue normally consist of:
- Improper SSL settings in Microsoft Internet Explorer.
- The login information in use is incorrect.
- Incorrect system time or date.
Resolve the SSL Settings Issue
In accordance with the SSL settings issue, what users will have to do is to adjust the settings to the way it should be. This can be done by accessing the Internet Options under the Tools menu in the Internet Explorer application. Then, on the window that pops up, users will have to go to the Advanced tab and scroll the page until they are able to see the Security section. Here, they will have to deactivate server certificate revocation checking. Clicking OK will then apply the changes but before they can take effect, the Internet Explorer application must be restarted.
Check Login Information
To do this, users will have to launch any of their web browsers and then go to the login site for Windows Live. Here, they need to try logging in using the login information that the Messenger application has been denying access. Using the Forgot Password feature may also come in handy at times.
Check System Time and Date
As Windows Messenger is an application that makes use of real life time, it is crucial that the system on which the application is installed is provided with a correct time and date as well. Fortunately, checking the system time and date is not a hard thing to do at all. Users just need to focus their attention to the clock which is normally located at the right bottom corner of the Windows screen.
However, if none of the workaround methods suggested above solves the problem, it is highly recommended to check if the system registry or even security has been compromised. If the registry entries are no longer correct, it is not only Messenger but also other applications may fail to work properly.
Threat applications such as viruses, malware, spyware, adware, Trojans, etc. may also cause applications to stop working properly. Therefore, having tools such as Antivirus Plus, Registry Easy or StopZilla installed on the system may turn out to be quite useful.
Still have problems? It’s recommended to run best registry cleaner to fix and speed your PC!
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